
I take my iced coffee pretty seriously.
$1 iced coffees from McDonald's have been a regular occurance in my life this summer.
It all started at the McDonald's near my house. Each morning I'd go through the drive though and order a large iced coffee, no cream, no sugar, just milk.
It was the same lady that served me every morning, and after a while she got to know my voice and all I'd get out was "Hi, can I have a large iced...." and she'd just tell me "Come on up to the window".
We were actually on a first name basis. Debbie told me just to come up and say "Hi, it's Amy" put she I never did as I was too scared that it wouldn't be her on the other end!
That being said, that particular location of McDonald's never seemed to have ice in the morning. And if you're ever going to listen to anything I say, listen to this: Iced coffee NEEDS ice. It tastes horrid without it.
Then there was an off morning, where I took a sip of my coffee and it was full of coffee grounds. It made me gag. I stopped at another location on my drive into the office and they replaced it no questions asked.
The ratio of milk to coffee was perfect. I swooned as I gazed affectionately at the young man that had created this perfection. While I don't like to hold a grudge, I knew that I would never return to the McD's near my house. I had found the perfect iced-coffee-maker-supremo.
Now, this new location has a very busy drive-through so I opt just to go in. Wouldn't you know, that same young man works every morning.
Over the last few weeks, we have developped a je-ne-sais quoi. He is attentive. He knows that I will ask for 1 splenda, and that I stir it with the straw as opposed to wasting a plastic spoon. He knows that I'm there at precisely 6:30am, and comments when I'm late. He notices when I miss a day, and asks where I was. On Monday's he asks if I had a good weekend. Icing on the cake? Today when he spotted me in the line, and had my iced-coffee, straw and one package of splenda sitting beside the cash before I even got there.
The point of this long winded post? I love good customer service. Living in a big city, you don't often see it anymore.
A huge thank you to Debbie and the Young Iced-Coffee-Maker-Supremo for making the start to my day pretty excellent each and every day.
Do you have any awesome customer service stories to tell?